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FAQ

  • What is Bank4You VISA card?

Bank4You VISA card is an embossed prepaid card that you can use worldwide. Cards are available in EUR or GBP.

  • How does my Card work?

Bank4You VISA card works like a debit card but with no interest or unexpected bank fees to pay. You only spend what you have loaded onto the card. You can use it for in-store and online payments or ATM withdrawals all over the world without a need to open bank account.  

  • Is there any age restriction for card obtaining?

Minimum age for card obtaining is 18 years.

  • How my Bank4You VISA card will be delivered to me?

Your Card will be delivered to your address by post within 7 work days upon receipt of payment for the card by the Company. Delivery is absolutely free.

  • Is it possible to use the card before arriving in the UK and Europe?

Yes, you can use a Card after activation regardless of the geographical location.

  • How do I activate my Card?

- Go to Private account;

- Use button “Activate now”;

- At the verification tab attach scanned copies of ID document and proof of address document;

- Complete your personal questionnaire;

- Go to Activate a Card section and fill a full card number and card ID. 

  • How do I get my Bank4You VISA card PIN?

To get PIN code for your card you should use function “Get Card PIN” in the online account, in this case PIN code will be displayed online.

  • How much are the Card fees?

You can check all fees on our website in the Rates and Fees section

  • Does the card support international Internet transactions?

Yes. Card supports all types of online transactions.

  • Are there any country limitations for card issuing?

We offer our Bank4You VISA cards worldwide except the following countries and its citizens:

- Afghanistan – Myanmar (formerly Burma) – Central African Republic – Democratic Republic of the Congo

- Ivory Coast – Eritrea – Guinea-Bissau – Haiti – Iran – Iraq – Lebanon – Liberia – Libya – North Korea – Somali – South Sudan – Sudan – Syria – USA – Tunisia – Yemen – Zimbabwe

  • How many Cards can I hold at once?

You can order one card in each currency for yourself and one card in each currency for a third party.

  • How do I load my Bank4You card?

Channels for card loading:

- Card transfer;
- From e-wallets;

- Wire transfer;

- PaiPoint (UK only).

  • Is there a limit to the amount of money I can add to my card?

A complete list of card limits, you can find on our website.

  • How do I know the balance/transaction history of my Card?

You can check your balance/transaction history at the private online account link

  • What should I do if my Card is declined?

If your card was declined please:

- Check your card balance.

- Check your card expire date.

- Check if your card wasn’t blocked.

All information you can check at the online account.

  • What should I do if my Card is lost or stolen?

You should block your card immediately. Go to your private account and choose option “Lock”. What should I do if I forgot my Card PIN?

Go to your private account, choose section “Prepaid card”, choose your card and press option “Get Card PIN”.

  • How can I block my Card?

Go to your card private account and choose option “Lock”.

  • How long can I use my Bank4You card?

Your Card is valid for 3 years.

  • How can I get my card verified?

Card verification process is fully described at our website.

  • What are the different types of verification?

We will ask you to provide us the same types of documents for the Primary and Secondary verifications. There is a difference in the way these documents are delivered to us. You can find additional information hereby.

Primary Verification 1+1

- one scanned copy of your identity document

- one scanned copy of any official document that confirms your residential/registration address

- completed electronic Personal Questionnaire form

(standard type of verification for most of the countries).
Primary Verification 2+2

- two scanned copies of your identity document

- two scanned copies of a different official document confirming your residential/registration address

- completed electronic Personal Questionnaire form

(standard type of verification for some countries, with additional confirmation of client’s legitimacy).
Secondary Verification 1+1

- notarized scanned copy of any document that confirms your identity

- the original official document that confirm your residential/registration address

- completed paper Personal Questionnaire form

(standard type of verification for some countries, with additional confirmation of client’s legitimacy).
Secondary Verification 2+2

- two notarized copies of different documents that confirm your identity

- two original official documents that confirm your residential/registration address

- completed paper Personal Questionnaire form

(this type of verification is applicable for countries with high rate of fraud).

Please review our verification rules carefully to ensure timely verification process.    

  • What are the requirements for documents verification?

A PROOF OF IDENTITY
Copy of your ID needs to:

- be valid for another 6 months

- be written with Latin letters

- include your photograph, date of birth, a serial number, and issue/expiration dates

Types of ID

- Passport 

- Driving License (both sides)

- National ID (both sides) 

- Government issued documents with the photo.

We will accept a good quality, color scanned copy of the document.
We accept the following formats of files: jpg/jpeg/bmp/gif/png.
Please provide us with a certified translation of the documents if originally they are not in Russian, English, French, or Czech.
For Secondary verification, this document should be notarized officially.
If you do not have such possibility in your country, you have to print the personal application with all personal details. You need to sign this document and have it officially notarized. This personal application should be attached to the copy of your document.
PROOF OF RESIDENCE

The proof of address should have the applicant's name (we cannot accept documents with any other name than your own)*.

*As an exception we can accept documents with the family name on it (subject to the management decision).

-should have the same address you have provided during the registration. The proof of address should be complete and contain the postal code.

The proof of address should be not older than 90 days if you upload it via your online account and not older than 60 days if sent by post. This could be a utility bill or bank statement on your name; we cannot accept bills from mobile operators due to current legal requirements. The original bank statement has to be also certified: to be stamped as a true copy by the issuing bank.

Please provide us with a certified translation of the documents if originally they are not in Russian, English, French, German or Czech.

  • What is a certified document?

A certified translation is a translation signed and dated by a professional translator who has given a professional oath in a court of law.

  • How do I provide the documents?

For the Primary verification, go to the online account, and select tab “Verification”.

  • How long the verification process will take?

The verification process takes up to 48 hours from the receipt of documents. 

  • Why is my card not verified? What does this mean?

The card could be not verified due to the few reasons:

- We are still expecting the verification documents from you.

- The verification process is not yet completed.

- The submitted documents do not satisfy the requirements of our company.

  • How much do I pay for card loading?

General fee for card loading from all possible sources is 3,00 EUR/3,00 GBP. Additional commissions from acquiring bank can also apply.

  • How long does the process of card loading usually take?

- Bank Transfer

SWIFT payment could take up to 5 business days

- Between Bank4You prepaid cards

Funds will be credited within 24 hours;

- Transfer from an authorized e-wallet 

Within our business hours on a weekday.

  • What limitations and requirements apply to e-money at Bank4You card?

To be able to use the e-money systems, our customers should be authorized in these systems and have a certain e-wallet status. Also, the balance of the e-wallet, which the money will come from, should be sufficient to make a transfer.

  • What e-wallets are partnering with Bank4You?

Company accepts transfers from the following e-money systems:

OKPay - USD, EUR, GBP

Visa QIWI Wallet - USD, EUR

  • How can I reset password to the online account?

If you do not remember your password, please use “Forgot your password” option at first.
Please note, that password must be at least 8 characters and must contain at least one lower case letter, one upper case letter and one digit.
Symbols, such as "№;%:?* are not accepted.
Example: AAaa1234

  • How do I change my personal and contact information?

You can request the change of your personal data by contacting Bankj4You Customer Support via e-mail.

  • Does Bank4You share my personal data and card transactions information with any third parties?

We do not share our customer data with third parties. This information is completely confidential.

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Dear Client,


Welcome to our Bank4You website.
Our team of professionals created a truly helpful product for you – Student prepaid card with beneficial rates and fees on all card transactions, unified international fees despite the country. We value your time therefore have created easy procedure of getting a card with free of charge delivery. Wide range of card loading channels is another significant key benefit of our card.
Hope our Student prepaid reloadable card will help you and you will enjoy it day by day.

Let’s start our long-term perspective cooperation.

Sincerely yours,
Bank4You Team

Dear Prospective Agents,


“Bank4YOU” is an international British company. We offer you the chance to become an agent and sign an agreement with “B4U Card Solutions Limited” for the marketing and selling of Bank4YOU prepaid cards to your customers. Our company offers you attractive and profitable terms which are reasonable in financial partnerships.
Our Сard has beneficial rates and fees on all card transactions, regardless of the country and it has wide range of loading options from all around the world. We can also offer the easy procedure of getting a card and have it delivered for free. Being our agent will not bear any financial risks.
So, feel free to accept our uniquely superb offer. Let’s build our joint business partnership together!


Sincerely yours,
Bank4You Team

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